PLEASE REVIEW THE GRAVES ASSISTING POLICIES.
Last Updated: 04/29/25
This page outlines all of the policies for Graves Assisting, including but not limited to the collection, use, and disclosure of personal information, as well as other operational guidelines related to services provided. Your personal information is used solely for providing and improving site analytics and functionality. By using this site, you agree to the collection and use of information in accordance with these policies. This page serves as a comprehensive guide to the terms and conditions governing our professional relationship and the use of this website.
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ust so we're clear...
Industry Restrictions
My business is dedicated to supporting creative professionals and industries where collaboration and innovation thrive. As such, I do not offer Virtual Assistant services to the real estate industry, including realtors, real estate agencies, or related professionals.
By focusing on creative fields, I can provide specialized services that align with my passion for helping visionary clients bring their ideas to life. If you’re unsure whether your business is a fit, feel free to reach out for clarification.
Communication Policy
New Clients: To get started, I ask that all potential clients either:
Current Clients: Ongoing communication is essential to successful collaboration. Current clients may reach out via:
Response Times: I typically respond within 24-48 business hours. Please note that timely responses from clients are equally important for project success. In cases where communication lapses for an extended period, my ability to deliver quality service may be impacted. Should there be persistent communication challenges, services may be paused or terminated.
- Fill out my contact form
- Book a discovery call
- Email me at lindsaygraves.va@gmail.com
Current Clients: Ongoing communication is essential to successful collaboration. Current clients may reach out via:
- The phone number provided (not listed on my website)
- Our dedicated Slack channel
Availability + work hours
My working hours are Monday through Friday, 10:00 AM to 7:00 PM EST. I do not work on weekends or recognized holidays.
I strive to keep my clients informed well in advance of any planned time off or periods of unavailability. During these times, I adjust timelines and expectations to ensure minimal disruption to ongoing projects.
Please note that I do not respond to emails, messages, or calls outside of my designated work hours. Any communication received after hours will be addressed during the next business day.
Thank you for respecting these boundaries, which help me maintain balance and provide my clients with the best possible service.
I strive to keep my clients informed well in advance of any planned time off or periods of unavailability. During these times, I adjust timelines and expectations to ensure minimal disruption to ongoing projects.
Please note that I do not respond to emails, messages, or calls outside of my designated work hours. Any communication received after hours will be addressed during the next business day.
Thank you for respecting these boundaries, which help me maintain balance and provide my clients with the best possible service.
Project turnaround + deadlines
I prioritize clear communication to keep clients informed about project timelines and progress. For each task or project, I provide regular updates on where I’m at and an estimated completion timeframe.
If you require expedited work, such as website design or other time-sensitive tasks, a rush fee may apply.
Maintaining transparency and realistic deadlines allows me to deliver high-quality results while ensuring your project is handled with care and precision.
If you require expedited work, such as website design or other time-sensitive tasks, a rush fee may apply.
Maintaining transparency and realistic deadlines allows me to deliver high-quality results while ensuring your project is handled with care and precision.
PaYment Policy
Details on pricing can be found on 'The Breakdown' page of my website. I operate exclusively through monthly package pricing, and also offer a Website Creation package for full ground-up website design.
Payment Terms:
Payment Terms:
- Payments are due upfront on the 1st of each month and cover services for the entire month.
- Invoices are sent through Wave Accounting. All acceptable methods of payment will be indicated on the invoice.
- Clients have 14 days to submit payment before a 2% late fee is applied weekly to the total amount due until payment is received.
Cancellation + Refund Policy
Due to the nature of my virtual services, refunds are generally not offered once work has begun or been completed. Exceptions may be made in extraordinary circumstances at my sole discretion.
Cancellations:
Discovery calls are complimentary and can be rescheduled or canceled without issue.
Termination of Services:
I reserve the right to terminate services at any time, for any reason, with or without notice. All completed work will remain the property of the client. Neither party will be held liable for damages due to the termination of services, including but not limited to loss of potential profits, anticipated sales, or investments.
Cancellations:
Discovery calls are complimentary and can be rescheduled or canceled without issue.
Termination of Services:
I reserve the right to terminate services at any time, for any reason, with or without notice. All completed work will remain the property of the client. Neither party will be held liable for damages due to the termination of services, including but not limited to loss of potential profits, anticipated sales, or investments.
Contract Requirements
To ensure a clear and professional working relationship, all clients are required to:
Offer Validity:
Contract offers are valid for 7 days from the date they are sent. If the contract is not signed and the invoice not paid within this timeframe, the offer will be considered void.
This policy helps maintain clarity and efficiency while ensuring that serious inquiries are prioritized. If you're ready to move forward after the offer period has expired, a new contract will need to be issued.
- Sign a contract
- Pay their initial invoice
Contract offers are valid for 7 days from the date they are sent. If the contract is not signed and the invoice not paid within this timeframe, the offer will be considered void.
This policy helps maintain clarity and efficiency while ensuring that serious inquiries are prioritized. If you're ready to move forward after the offer period has expired, a new contract will need to be issued.
Inactivity Policy
To ensure a smooth and efficient working relationship, I have a "three strikes you're out" policy for non-responsiveness:
This policy helps me prioritize clients who are actively engaged and ensures I can deliver timely, effective support.
- Non-Responsiveness: If a client does not respond to communication within 7 business days after being contacted, it will count as one strike.
- Inactive Clients: If a client remains unresponsive or inactive for more than 1 month (1 full billing cycle), I reserve the right to suspend or terminate services.
This policy helps me prioritize clients who are actively engaged and ensures I can deliver timely, effective support.
Confidentiality Agreement
I am committed to maintaining the confidentiality of all proprietary information shared with me during our work together. This includes, but is not limited to, technical data, business strategies, marketing plans, login credentials, trade secrets, and any other sensitive information.
I will not disclose or use your confidential information for any purpose other than performing the agreed-upon services. Any confidential details will only be shared with authorized individuals or parties, and only when absolutely necessary for the work.
The confidentiality obligation remains in effect for 10 years after our agreement ends. Upon request, I will return all confidential materials in my possession.
Your privacy and trust are a priority, and I take great care to protect your information.
I will not disclose or use your confidential information for any purpose other than performing the agreed-upon services. Any confidential details will only be shared with authorized individuals or parties, and only when absolutely necessary for the work.
The confidentiality obligation remains in effect for 10 years after our agreement ends. Upon request, I will return all confidential materials in my possession.
Your privacy and trust are a priority, and I take great care to protect your information.
Privacy Policy
Effective Date: 4/29/2025
Graves Assisting, LLC operates the website www.GravesAssisting.com.
We may collect the following types of information:
We use the information to:
We implement secure measures to protect your personal data, including encryption and regular system updates. We do not sell, trade, or share your personal information with third parties except when required by law. We may use cookies to enhance your browsing experience. You can disable cookies via your browser settings.
You have the right to:
If you have any questions, please contact us at LindsayGraves.VA@gmail.com.
Graves Assisting, LLC operates the website www.GravesAssisting.com.
We may collect the following types of information:
- Personal Identifiable Information: Name, email address, phone number, etc., provided via forms or email.
- Non-Personal Information: Browser type, IP address, cookies, and usage data.
We use the information to:
- Respond to inquiries.
- Provide and improve our services.
- Send updates, newsletters, or promotional materials (if opted in).
We implement secure measures to protect your personal data, including encryption and regular system updates. We do not sell, trade, or share your personal information with third parties except when required by law. We may use cookies to enhance your browsing experience. You can disable cookies via your browser settings.
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing emails.
Accessibility Statement
Graves Assisting is committed to ensuring that this website is accessible to everyone, including individuals with disabilities. We are continuously working to improve the user experience for all visitors by adhering to web accessibility standards and best practices.
If you encounter any issues with accessing content on our website or have suggestions for improvement, please don’t hesitate to reach out at LindsayGraves.VA@gmail.com.
We strive to ensure our website meets the Web Content Accessibility Guidelines (WCAG) 2.1 and will continue to make updates to improve accessibility.
If you encounter any issues with accessing content on our website or have suggestions for improvement, please don’t hesitate to reach out at LindsayGraves.VA@gmail.com.
We strive to ensure our website meets the Web Content Accessibility Guidelines (WCAG) 2.1 and will continue to make updates to improve accessibility.
